Meet Robert: Our Secret AI Behind Hotel Conversations

Imagine having a team member who never sleeps, writes perfect emails in any language, and handles hotel communication — all without revealing they’re actually... an AI.

Egor Travel Code
July 20, 2025

Boarding Call 🚀

🤖 Meet Robert — our AI travel assistant who chats with hotels like a real human (and they never suspect a thing!).

AI

✨ Meet Robert.

One of Robert’s superpowers is managing hotel communications for our clients:

✅ He searches for hotel reception emails online.

✅ Writes polite, tailored requests in the hotel’s local language.

✅ Confirms bookings and requests special gestures, such as a welcome drink or fruit basket, for our guests.

Here’s the cool part: Hotels write back to Robert as if he’s a real person. They thank him, address him by name, and handle his requests, never suspecting the message was automated.

On the screenshot attached, you’ll see:

Email reply

• the email we sent to the hotel
• the hotel’s reply, thanking “Robert” and confirming their welcome gesture
• all triggered seamlessly via our automation platform, Make.com

Automation with AI

This is how we blend AI + automation to give our clients:

• faster service
• multilingual communication
• truly personalized experiences for every traveler

No manual typing. No delays. Just smooth, invisible tech that makes us look human — and brilliant.

❝

Manage travel. Don’t just book it.

— Egor Karpovich, Co-Founder, Travel Code

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